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Today's Opinions

  • Encountering racism in Los Alamos

    My name is Thalia Gibbs-Jackson. I’m a citizen of Los Alamos having moved here November of last year. I was born and grew up in a small town in South Georgia where I graduated high school and went to college. I later transferred to Atlanta and attended Georgia Tech and Southern Tech. I have worked for numerous companies and government contractors. I’ve travelled abroad and have loads of interests. I am also African-American.
    I’ve been working for the Los Alamos Monitor as circulation manager for the past three months. My job involves me sometimes delivering papers for carriers who are out of town or have given up their routes. I’m meticulous in making sure that every person who has paid for a newspaper actually gets it delivered to their home in the manner they have requested.

  • What the MVD has been doing to improve customer satisfaction

    New Mexicans rightfully demand that the Motor Vehicle Division provide fast, easy and reliable service in a customer-friendly environment at all of our offices.
    Gov. Susana Martinez also directed that we turn things around at the MVD in a reasonable amount of time and meet public expectations for operating more efficiently.
    Here’s what we’re doing to make that happen.
    Over the past 18 months, we’ve cut our wait times in MVD offices and at our call center. A majority of our offices now have average wait times of 15 minutes or less — the lowest in years. The average hold time in our call center is now less than four minutes.
    MVD is doing a better job listening and learning from our customers. We recently implemented the country’s first motor vehicle customer satisfaction capture system in most of our offices.
    At the end of each transaction, you can press a button, which tells us how well we’ve met your needs. By empowering our managers to address customer issues right when they occur, service-related complaints have dropped dramatically.
    Since we launched this system last year, more than 800,000 New Mexicans have provided customer feedback. More than 98 percent of MVD customers now rate our service as “good” or “excellent” — every office, every week.

  • Carbon Dioxide is our friend

    YouTube can be a hoot. You can watch someone launch themselves with a giant slingshot towards a small pond, overshoot the pond and land on a boulder. The search for videos like this usually require the keywords “human,” “slingshot” and “splat.”
    Or you can watch someone spray themselves with lighter fluid and set their body on fire, which is simply called “The Fire Challenge.” Imitating the Human Torch from the “Fantastic Four” is what I would call “The Atrophied Brain Challenge.”
    Lots of fun videos to watch and lots of laughs.
    Some years ago, I watched what might be the funniest video of all — “Carbon dioxide is our friend.” It’s an “educational documentary” produced by The Competitive Enterprise Institute, a nonprofit, non-think tank funded by tea bag sources like the Koch brothers and several “unbiased” companies such as the Ford Motor Company, Philip Morris Company, Texaco Inc. and the Scaife Foundation (an extremely liberal organization).

  • A court for every conflict: Resolving business disputes in New Mexico

    A clear, detailed contract with a dispute resolution clause is the best defense when a business and client disagree over performance or other conditions.
    But even the most airtight agreement can’t inoculate a business from all potential conflicts with customers, partners or other businesses.
    Simple arguments can be resolved through formal mediation or arbitration, but more complex disagreements require judicial intervention.
    Different courts
    for different conflicts
    If a business believes a client or competitor has broken federal law, say, by infringing on a trademark or copyright, it can bring the case in state or federal court.
    If a business needs to collect from a client who’s seeking bankruptcy protection, it files its claim on the client’s assets in Bankruptcy Court.
    But most disputes between businesses and their clients, investors or colleagues involve breaches of contract — including violations of confidentiality or non-compete clauses or of the terms of employment — or disagreements over service agreements, lease terms and real estate transactions. And most of these are heard in state courts.
    Size matters

  • Letter to the editor 9-11-14

     

    Volunteer, inspire tomorrow’s leaders

    Girl members and adult volunteers alike benefit from their Girl Scout experiences. 

    How does a girl accomplish her goal of learning about robotics? Or defy gender stereotypes and become a firefighter, leading a team of other heroes? Or set in motion her dream of becoming a leader when opportunity seems like only a buzzword to her?

    How? It’s simple: Girl Scouts.
    About 30 years ago, my mother signed me up as a Girl Scout in our small hometown. She knew Girl Scouts would be a positive after school activity for me.

  • On the ‘full functioning’ of LA Board of Public Utilities

     

     

    Thank you to the Los Alamos Republican Party for hosting a Forum Aug. 21 on the merits of Question 2 on the November ballot: Should Article V of the County Charter be repealed in its entirety and replaced to reconfigure the relationship between the Board of Public Utilities and the County Council?

    Proponents of the new charter provision stated that it is critical that the board be “fully functional,” given its important role in county governance. Their focus was on board members as individuals who might become impaired. On this basis, they assert that “accountability is lacking” and a mechanism must exist for council to remove a board member “without cause.” 

  • Do teachers have to be defiant to do their jobs?

    The special education teacher told me the kind of story you’d want to hear from a special education teacher.
    A girl in fifth grade couldn’t read and could barely speak. Nothing was working for her.
    The teacher found a reading program designed for autistic children and fought the bureaucracy to get approval to be trained in it. She gave the program to the girl and it worked. Other special education teachers have heard the story and are asking for the same program.
    She can’t fight any more, she says. She’s on a long leave of absence and may simply retire.
    I’ve been asking New Mexico teachers how they are faring in the brave new world of public education. My question: Is there still room for creativity or spontaneity in teaching? Are they able to bring their own ideas and abilities into their activities? Can they to respond to whatever is happening, in the world or in that classroom, regardless of what’s on the day’s official task list?
    The first thing to know is this: Nobody’s happy. The problem, they say, is testing, testing, testing.
    We’ve all been hearing these complaints: Too many days spent on testing itself, too many more days devoted to teaching just for the tests, and test results applied not to improve students’ education, but to grade teachers.

  • How much testing is enough and when is it too much?

    What do you remember fondly about your school days? When you look at photos that capture these early years in school, you remember how nervous you were in your carrot costume before your big part in the school play. You remember how proud you felt standing next to your blue-ribbon science fair project. Oh! There you are with the turkey you colored after tracing your little hand on a piece of paper.
    And you remember using a No. 2 pencil to bubble in multiple-choice answers on a test. OK, maybe a photo of this last one didn’t make it into your grandma’s album.
    There was a time not so long ago when students were given a comprehensive assessment at the end of third grade and eighth grade, and then took the ACT/SAT tests for college purposes. These were informational tests, telling parents what their children had achieved academically and how they compared to other students across the country.
    When the results came in from that big test, teachers gave their students a little more practice as needed, and parents may have pulled out the flash cards for a little extra help at home — and everyone remained focused on teaching and on raising whole children.