It was a cold, windy and busy Friday, with a sliver of snow blowing sideways through the air, and people rushing through Smiths.
As I was leaving the store, I noticed very old and frail lady (whom I call Kim) standing outside with her little shopping bag leaning on her cane, and shivering.
When I asked her if she needs any help, she told me that she has already called Aspen Ridge to pick her up to no avail, and she was concerned to miss the ride if she went inside. She asked me if I could call them on her behalf and find out when they will arrive. I suggested that she stay inside the store to keep warm, so that I can call Aspen Ridge and keep an eye for her ride.
The receptionist at Aspen Ridge pleaded ignorance about receiving a call from Kim, and told me that they will send someone to pick her up. Then she called me a few minutes later, probably to verify that this was a real request.
At that point, I asked her if her ride was on its way, the answer to which was not yet. A few minutes later, I went inside to check on Kim, and I noticed a younger lady with her scooter and shopping bag on the phone with Aspen Ridge, going through the same scenario.
She was told that they have 66 residents, cannot get to all of them at the same time, and that we should have Kim go inside and wait for them.