During last Tuesday’s Los Alamos County Council meeting, Councilor Mike Wismer cited issues raised by the Los Alamos County FY2011 Internal Quality Customer Service Survey. The survey revealed some glaring weaknesses in employee performance.
Los Alamos County initiated the survey in 2008, with the first report in 2009.
Wismer was not only concerned with negative staff interactions revealed in the survey, but with what he saw as an attempt to minimize some findings of the survey.
An introduction to the survey notes that only 209 of the county’s 740 employees responded to the FY 2010 survey, in comparison to 394 responding in FY2011, so 2010 was “not statistically significant due to the low response rate.”