More than 1,000 Los Alamos Department of Public Utilities’ customers on North Mesa lost natural gas just before noon Wednesday.
Gas construction work in the Kwage Mesa area, specifically a pipeline tie-in, unexpectedly depressurized the gas line feeding the North Mesa neighborhood.
Efforts to restore gas service began Wednesday afternoon. DPU employees went door-to-door to shut off gas valves to each and every North Mesa customer, pressurize the gas lines, and then revisit each home to turn gas back on and relight appliances. As of Thursday morning, gas was restored to half of the affected homes.
Door tags are being left for customers that are not home when crews attempt to turn natural gas back on. Those customers are encouraged to call the 311 Customer Care Center at 662-8333 between the hours of 8 a.m. and 5 p.m. After 5 p.m. customers should call Police Dispatch at 662-8222.
DPU Officials advise that employees are responding to customers as quickly as possible. However, due to the volume of residences affected, DPU personnel are not able to provide a definitive time of arrival.