The Department of Public Utilities’ (DPU) 2011 Biennial Customer Satisfaction Survey came in as good news for the board.
In every category, from customer service the service itself, customers rated DPU above average, and, in some cases, ratings neared excellent.
The survey was prepared by Vantage Marketing Research and the Howell Research Group. Jeff Eshelman, president of Vantage, presented the report. The telephone survey sampled 400 residential customers and 94 commercial customers. The margin of error for the customer sampling is 4.9 percentage points and 8.7 for commercial customers, due to the smaller sampling.