Utility customers pay extra for 'convenience'

-A A +A
By Roger Snodgrass

At a recent meeting of the Los Alamos County Council, Assistant Utilities Manager John Arrowsmith reported that 38 customers had paid their utility bills by credit card, including an additional “convenience fee” of $4.95.

Some residents found the new arrangement convenient, but not everybody was happy about the new charge.

Sheila Shiferl of White Rock said she went in to the utilities office to pay her bill on Friday and discovered a sign that said she would have to pay an extra $4.95 for the service, a new charge that she was not aware of.

She said she hadn’t been notified by the Los Alamos Department of Public Utilities but was informed by the cashier at the 311 Customer Care Center that notices would be coming out in the new bills.

Arrowsmith was asked this week to explain the new service and the new charge.

“Customers had been telling us that they would like the convenience of paying their utility bills with a credit card online,” said Arrowsmith. “That option became available on April 21. With this new payment option customers have the flexibility to pay a utilities bill securely over the telephone or through the Internet 24 hours a day, seven days a week.”

If you subscribe to the newspaper, you receive FREE access to all the exclusive content of the web site! Simply register to receive uninterrupted access to our award-winning and in-depth local online content!

Renew Current or Past Subscription / Register for Online Subscription

If you currently subscribe or have subscribed in the past to the Los Alamos Monitor, then simply find your account number on your mailing label and enter it below.

Click the question mark below to see where your account ID appears on your mailing label.

Newspaper Acct. ID:
Street Address:
(exactly as it appears on the label)

If you are a subscriber and you do not know your account ID or don't have a copy of your newspaper available that shows the information on the address label you can click continue below to search for your account.

New Subscription/30 Day Free Trial Account

If you are new to the award winning Los Alamos Monitor and wish to get a subscription or simply gain access to our online content then please enter your ZIP code below and continue to setup your account.

ZIP Code:

Create a limited access account.
Register to participate in community forums, post on the community calendar, blog etc. This registration does not give you full access to read our award winning content, etc.

The Los Alamos Monitor | lacirculation@lamonitor.com | 505-662-4185
256 DP Road, Los Alamos, NM 87544
Office Hours are 8:00 a.m. to 5:00 p.m., Monday through Friday