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New automated phone system to be introduced

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By Special to the Monitor

Los Alamos Medical Center announced plans to begin using an automatic phone attendant. The change was one of several efficiency measures announced by LAMC Chief Executive Officer Sandra Podley on Friday.

Beginning today, callers reaching LAMC will no longer speak with a switchboard operator. Instead, they will hear a variety of options for accessing departments and services. The system is designed to streamline the transfer of calls to the correct extension, according to James Hurley, team leader for the auto attendant transition team.

Hurley said direct department numbers and other service details are available on LAMC’s website, losalamosmedicalcenter.com, on the “Services” page. In addition, he advises callers trying to reach physician offices to consult the website’s “Find a Physician” page for their direct numbers, as in-house extension for doctors will not be available through the automated attendant. As always, Hurley said, anyone experiencing a medical emergency should immediately dial 911.

Additionally, LAMC is completing several construction projects.

Effective immediately, the radiology department’s schedulers have relocated to the corner office across from the Lobby Shop and Human Resources. Hurley, the director of Radiology/Imaging Services, was also in charge of this project.


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