New automated phone system to be introduced

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By Special to the Monitor

Los Alamos Medical Center announced plans to begin using an automatic phone attendant. The change was one of several efficiency measures announced by LAMC Chief Executive Officer Sandra Podley on Friday.

Beginning today, callers reaching LAMC will no longer speak with a switchboard operator. Instead, they will hear a variety of options for accessing departments and services. The system is designed to streamline the transfer of calls to the correct extension, according to James Hurley, team leader for the auto attendant transition team.

Hurley said direct department numbers and other service details are available on LAMC’s website, losalamosmedicalcenter.com, on the “Services” page. In addition, he advises callers trying to reach physician offices to consult the website’s “Find a Physician” page for their direct numbers, as in-house extension for doctors will not be available through the automated attendant. As always, Hurley said, anyone experiencing a medical emergency should immediately dial 911.

Additionally, LAMC is completing several construction projects.

Effective immediately, the radiology department’s schedulers have relocated to the corner office across from the Lobby Shop and Human Resources. Hurley, the director of Radiology/Imaging Services, was also in charge of this project.

He said the new location provides enhanced privacy and additional space to accommodate multiple patients simultaneously.

“Patients who desire to schedule appointments in person (e.g., Bone Densitometry, CT, Fluoroscopy, Mammography, MRI, Nuclear Medicine, Ultrasound, and Sleep Study) are encouraged to go directly to the new scheduling center location,” Hurley said. The telephone number to schedule appointments will continue to be 505-661-9211.

Hurley reminds patients that for general radiography procedures (e.g., x-ray of abdomen, chest, extremities and spine, etc.) they must go directly to Patient Registration in the hospital’s main lobby to register as an outpatient before checking in at the Diagnostic Imaging reception desk.

The next scheduled move is Rehabilitation Services (Cardiac Rehabilitation and Physical Therapy). On Monday, they will relocate to their new area at the back of the hospital in space that was formerly the Emergency Room. This new location will provide more direct exterior access for patients.

Also moving Monday is the Ambulatory Treatment Unit (ATU), which will relocate to its new space on the Third Floor of the hospital at the far east end of the hall. A division of Surgical Services, ATU was previously the only part of the department not located on Third Floor. The last of Monday openings will be renovated patient rooms and waiting areas for surgical patients and their families, also on Third Floor, Podley said.

“We are very pleased to have completed these portions of our current renovation project. We will begin construction on the next phase Monday, with the hope that the timelines for the next round of improvements will go as well as these have,” she added.

Questions about any of the impending changes may be directed LAMC’s Administrative offices, 661-9500.