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You will rarely find me expressing my personal opinions in a letter to the editor – but today I feel I must.
Improving quality of care, patient safety, customer service and registration wait times and ease of scheduling is my priority. For example, regular wait times improved by more than an average seven minutes, even with increased volumes, in the past year. I acknowledge that potential for more improvement remains. I am personally and professionally committed to continuing to improve in all areas again in 2009.
With this being said/acknowledged, below please find my reason for writing to you today:
1) I am proud of the LAMC staff, their accomplishments and commitment to our community. They work hard to make this a great hospital for you.
2) I am proud to work with a staff who has a “heart for people” and specifically, in the case of Halloween decorations, a “heart for children.” While the hospital did provide a small sum of money to several of its departments (primarily used for candy and decorations), the staff themselves spent hours of their personal time and efforts, as well as their own hard-earned dollars, to provide the children of our community a safe “trick-or-treat” environment and a happy time.
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