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Hospital process very hard

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By The Staff

Dear Editor,

I had routine appointments at Los Alamos Medical Center. I am sharing my two-week experience to complete the routine procedures in hope that a broken process can be fixed. First, I want to say that all of the people I encountered at the medical center were extremely pleasant and professional. I appreciate the service and the fact that we all can have testing done here in Los Alamos.

I appreciate more than ever the physicians and their office personnel. Here is my routine:

1. Sign in at hospital registration to schedule test #1.

2. Present insurance card.

3. Sit and complete forms and wait to be called to receive appointment.

4. Hand papers to registrar.

5. Verify address and phone number.

6. Wait for registrar to make several copies.

7. Receive arm band and proceed to testing area with papers.

1. Sign in at registration for test #2

2. Present insurance card.

3. Sit and complete forms and wait to be called to receive appointment.

4. Hand signed papers to registrar.

5. Verify address and phone number.

6. Wait for registrar to make several copies of papers.

1. Arrive for test #2 on appointment day. (Three days later.)

2. Sit and complete forms and wait to be called.

3. Hand the signed papers to registrar.

4. Verify address and phone number.

5. Wait for registrar to make several copies of papers.

6. Receive arm band and proceed to testing area with papers.

For tests 3, 4 & 5 (two days later) same process again for each one.

To summarize, within a two-week period, I presented my insurance card three times, completed the same forms and verified my address and phone number six times, and all of the above was copied multiple times. I can’t imagine being really sick and going through this process.

So, I went to the administration office to express my concerns about the process. I asked why the computer system was not sufficient and believable? I asked why doing the same thing over and over was necessary?

The answers are; 1) It is the corporate policy of Life Point and the hospital administration; 2) They have to create a different account for each test and verify that the physician’s office got authorization (permission) from the insurance company to let said patient have the test thereby ensuring payment.

Needless to say the answers got the big buzzer sound. What are we to do?

Los Alamos