First wave of offices start to move

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311 and utilities administrative offices relocating

By Carol A. Clark

Los Alamos County’s 311 Customer Care Center and the administrative offices of the Los Alamos Department of Public Utilities are relocating to three office suites in Central Park Square.


The move is concurrent with the vacation of the entire County Annex Building located on the Trinity site at 901 Trinity Dr.

Janet Bettinger, the deputy utility manager for administration and finance at the Department of Public Utilities (DPU),  is heading up the relocation project.

“The timeline is tentative and we will issue press releases as we go along,” Bettinger said during an interview this morning. “Today the 311 Customer Care Center is being set up in the new location where Curves had been located. The move will be completed once the data and phone lines are in. In the meantime customers will continue to be assisted at the 901 Trinity Drive location.”

The goal is to have 311 in the new office by March 15, she said. That also is the day workers will begin tearing down furniture in the DPU administration offices. If all goes as planned, Delancey Street movers will transport the furniture to the new offices recently vacated by Village Arts.

“We hope to have all offices settled in the new locations by April 1,” Bettinger said.

The new addresses will be:

•Utilities Administration, 170 Central Park Square;

•311 Customer Care Center, 150 Central Park Square; and

•Utilities Public Relations and Conservation, 150 Central Park Square.

Utilities field crews have already relocated to the Airport Basin site.

Telephone numbers and e-mail addresses will not change.

The  311 Customer Care Center provides callers with telephone numbers from the county directory and information about utilities, property taxes, events, banner permits, the cemetery, the Lemon Lot, trash and recycling, recreation, snow removal and civic meetings.

The center is open from 8 a.m. to 5 p.m., Monday through Friday.

The DPU’s current location at 901 Trinity will be redeveloped soon as part of the Trinity Site. All tenants are vacating to enable deconstruction and decommissioning of those facilities for a future retail “mixed-use” development.  

Several public and private parties are coordinating to orchestrate the relocation with zero to minimal downtime during regular business hours.  

For information on the move, call 662-8330 or Janet.Bettinger@lacnm.us.