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Results from a survey conducted on the performance of the county’s Department of Public Utilities revealed that most residents feel the department is on the right track.
Recently, results from a local customer satisfaction survey were released and nine out of 10 respondents rated the department’s overall performance as good or excellent, with a mean rating of 3.3 and 3.4 out of a possible high score of four.
Customers identified several areas for improvement, including, being reachable by telephone during outages and providing more information about extended power outages, minimizing the number of extended power outages, boosting public education campaigns on the benefits and availability of various payment modes and educating the public about the DPU’s online services.
Last month, the department received Roadrunner recognition at the Quality New Mexico ceremony held in Albuquerque.
“We want to thank customers who took the time to respond to our survey,” Arrowsmith said. “We know that customers are the cornerstone to any business and by listening to customers we are able to improve existing services and map out future services in a targeted fashion to most efficiently meet our customers’ needs.”
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