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The Los Alamos Department of Public Utilities will be honored through the 2008 New Mexico Quality Award Program on April 2 in Albuquerque.
The DPU submitted an application to the NMQA in which they gave examples of quality improvements they are working on and the process through which the improvements are being made.
Some of the quality improvements the DPU has made include: meter reading improvements and software improvements.
Utilities Manager John Arrowsmith said that the DPU was able to make meter-reading improvements by setting daily meter reading quotas, as well as billing daily instead of once a week, like they had been.
In addition, the computer system enhancements have streamlined billing. Other areas in which the DPU has improved include mapping of utilities assets and an ownership investment in two hydroelectric plants.
The improvements made by the DPU began in the ’80s and ’90s, according to a press release.
“Our quality improvements began decades ago,” Arrowsmith said in the release. “Our Utilities Board leadership and my predecessors, Chris Ortega and Robert “Buck” Monday led the utilities team through several quality enhancements initiatives which our team continues to build upon today,” Arrowsmith continued.
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