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Business Spotlight: Leaving the past behind

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Remodel > Renovations for the Hilltop Spa are underway

Local business owner, Tracy Maddox, has put recent troubles behind her as she prepares for her new endeavor as owner of the Hilltop Spa.

Maddox opened Southwest Office Solutions in Los Alamos six years ago, after years of working as an executive with the Xerox Corporation. She was on the corporate fast-track with the company; however, she simply wanted to own her own business — a place that customers, employees and the community could be proud of. She used her expertise in the field to create a successful, community-oriented office solutions company.

Maddox built SOS upon a sense of family and a deep dedication to customer service and employee satisfaction. She says that she has always been inspired by helping people find solutions; something that continues to be a core principal in her daily business practices.

Maddox will now be helping customers find solutions related to their well-being, in addition to the office environment as she applies the same principles to her newly acquired business, the Hilltop Spa. Minor renovations are currently underway, but Maddox said she was fortunate to have acquired such a well-established business.

In purchasing the spa, she inherited a talented team of employees and a loyal customer base. In fact, Maddox was a regular customer herself before making the decision to purchase the business. She said that when she heard it was for sale, she put her name on a list of potential buyers in the hope that the others contenders would withdraw their bids. As an admitted, long-time customer of spas across the nation, Maddox said the idea of owning her own spa was exciting. She now has the opportunity to add a few of her own touches to a spa that she already loved visiting.

The Hilltop Spa offers a full range of spa services including facials, massages, manicures and pedicures, spray tanning and waxing; in addition to a full range of salon services including haircuts, color, and style. Maddox emphasized that the spa offers all the same services as a Santa Fe salon close to home with a convenient location and hours.

Maddox believes that it is important shop local as much as possible. As the new owner, she said that she has plans to market the business more frequently, as well as making, minor upgrades, possibly more flexible hours and a few product changes. She wants to be sure that local residents are aware that they can be pampered and taken care of without ever having to leave the hill.

Purchasing the spa was also part of moving on after the recent incident at SOS with former employee, Celine M. Barela-Benavidez, who recently pled guilty to embezzling $17,533.67 from Southwest Office Solutions. Maddox says that while the incident changed some internal business practices, the actions of one now former employee will not redefine the remaining individuals, or the company. She says the incident did make trusting a bit more difficult, but she still believes that people are inherently good.

The Hilltop Spa is still located directly next to the now vacant Hilltop Hotel. Tracy says that future expansions and renovations will remain on hold until someone purchases the hotel. She has no immediate plans of relocating the business, but everything will be dependent on the future owners of the property.

Plans for a grand reopening event will be announced soon. For more information about services and hours, visit the newly renovated website at hilltophousespa.com.
-April M. Brown